Refund policy

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SHIPPING, RETURNS AND LEGAL WARRANTY

Last updated: May 2026

Welcome

At Brinda, we design and craft handmade lamps created to last and enhance spaces with their own personality. Each piece is carefully made in our workshop using manual processes and selected materials, which means every creation has a unique character.

Below you will find all relevant information regarding our shipping, returns, right of withdrawal, incidents, and legal warranty, in accordance with applicable Spanish and European regulations on consumers, e-commerce, and distance selling.

Placing an order through our website implies acceptance of this policy.

1. GENERAL INFORMATION

Owner: BRINDA STUDIO HOME
Company name: BRINDA STUDIO HOME, S.L.
Tax ID (CIF): B88746482
Registered address: Calle Mar Mediterráneo, 54, 4º Puerta A, 28221, Majadahonda, Madrid, Spain
Email: contacto@brindastudiohome.com

2. HANDMADE PRODUCTION AND AVAILABILITY

Most of our pieces are handmade to order, either according to standard catalogue configurations or through custom configurations selected by the customer.

This production model allows us to avoid overproduction and dedicate the necessary time and care to each lamp.

Due to the manual and artisanal nature of the manufacturing process, production times may vary slightly depending on order volume, material availability, and the complexity of the piece.

3. SHIPPING

3.1 Estimated delivery time

The estimated production and shipping time is generally between 3 and 4 weeks from order confirmation.

These timeframes are estimates and may be affected by exceptional circumstances beyond BRINDA’s control, such as logistical issues, peak demand periods, or supplier delays.

In any case, BRINDA will inform the customer if significant delivery delays occur.

3.2 Order tracking

Once production is completed and the order has been handed over to the carrier, the customer will receive an email with the corresponding tracking information.

3.3 Shipping costs

Shipping costs are automatically calculated during the checkout process based on the delivery address and order volume.

4. HANDMADE NATURE OF THE PRODUCTS

All our lamps are handcrafted, which means each piece presents unique characteristics resulting from the manual production process.

Minor variations in:

  • tones
  • textures
  • glazes
  • finishes
  • fabric placement
  • or small irregularities inherent to artisanal work

shall not be considered manufacturing defects or lack of conformity, provided they do not affect the essential functionality or quality of the product.

Likewise, colours and finishes may appear slightly different depending on the configuration, brightness, or calibration of each screen or device.

5. RIGHT OF WITHDRAWAL AND RETURNS

In accordance with Royal Legislative Decree 1/2007 of 16 November, BRINDA distinguishes between:

  • standard products; and
  • customised or made-to-order products

The nature of the purchased product determines the applicable regime regarding withdrawal and returns.

5.1 STANDARD PRODUCTS

Standard products are those sold under predefined configurations included in BRINDA’s general web catalogue and suitable for regular sale.

Examples include:

  • pre-configured models
  • standard base and shade combinations
  • products manufactured according to catalogue options
  • references not made according to individual customer instructions

Right of withdrawal

For purchases of standard products, the consumer has a period of fourteen (14) calendar days from receipt of the order to withdraw from the contract without providing any reason.

To exercise this right, the customer must communicate their decision through an unequivocal statement sent to:

contacto@brindastudiohome.com

or by post to:

BRINDA STUDIO HOME, S.L.
Calle Mar Mediterráneo, 54, 4º Puerta A
28221 Majadahonda, Madrid, Spain

The customer may use the model form provided at the end of this policy, although its use is not mandatory.

Return conditions

For the return to be accepted, the product must:

  • be in perfect condition
  • retain its original packaging and protective elements
  • not show damage caused by improper use
  • have been used only to the extent necessary to verify its nature, characteristics, and functioning

The customer must properly package the product to avoid damage during return shipping.

BRINDA may apply a proportional reduction to the refund amount if the product shows deterioration, damage, improper handling, or use beyond what is reasonably necessary to verify its functioning.

Return procedure

Once the withdrawal request is received:

  • BRINDA will provide return instructions
  • The customer must send the product within a maximum of fourteen (14) calendar days from notifying withdrawal
  • Unless expressly stated otherwise, the direct cost of return shipping shall be borne by the customer

Refund

Once the product is received and its condition verified, BRINDA will proceed with the refund of the amounts paid by the customer, including standard shipping costs where legally applicable.

The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise.

BRINDA may withhold the refund until the goods have been received or sufficient proof of their return has been provided.

5.2 CUSTOMISED OR MADE-TO-ORDER PRODUCTS

In accordance with Article 103(c) of Royal Legislative Decree 1/2007, there is no right of withdrawal for goods made according to the consumer’s specifications or clearly personalised.

Customised products include, among others:

  • individual configurations requested by the customer
  • specific combinations خارج the standard catalogue
  • modifications in dimensions, finishes, colours, or materials
  • pieces expressly made to order
  • bespoke artisanal adaptations
  • any product manufactured according to specific customer instructions and not suitable for immediate resale

In such cases:

  • production may begin upon order confirmation
  • the order is considered final
  • cancellations, returns, or withdrawal are not accepted once the purchase is completed, except in cases of manufacturing defects, transport damage, or lack of conformity

Before completing the purchase, the customer must expressly accept this condition via the designated checkbox during the checkout process.

6. DAMAGED PRODUCTS OR TRANSPORT INCIDENTS

Although all our pieces are carefully packaged to ensure protection, incidents may exceptionally occur during transport.

If visible damage is detected, the customer must notify BRINDA as soon as possible and preferably within 24–48 hours of delivery at:

contacto@brindastudiohome.com

To facilitate resolution, please include:

  • photographs of the damaged product
  • photographs of exterior and interior packaging
  • order number
  • brief description of the issue

Prompt reporting allows us to properly handle claims with the carrier and expedite replacement or resolution.

This does not affect the consumer’s legal rights under warranty law.

7. LEGAL WARRANTY AND LACK OF CONFORMITY

All products sold by BRINDA are covered by the legal warranty established under consumer protection laws.

In the event of lack of conformity, the consumer is entitled, as applicable, to:

  • repair
  • replacement
  • price reduction
  • or contract termination

The legal warranty does not cover:

  • damage caused by improper use
  • impacts or accidents after delivery
  • incorrect installation
  • unauthorised handling
  • normal wear and tear
  • failure to follow care, maintenance, or installation instructions

8. EXCLUSIONS

Returns based on withdrawal will not be accepted for:

  • customised or made-to-order products
  • products damaged due to customer responsibility
  • products returned without proper packaging
  • incomplete products
  • products used beyond what is necessary to verify their nature and functioning

These limitations do not affect the consumer’s legal rights regarding warranty or lack of conformity.

9. CONTACT

For any queries regarding orders, returns, incidents, or warranty, you can contact us at:

BRINDA STUDIO HOME, S.L.
contacto@brindastudiohome.com

10. MODEL WITHDRAWAL FORM

(Only complete and send this form if you wish to withdraw from the contract)

For the attention of BRINDA STUDIO HOME, S.L.:

We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:

  • Order no.:
  • Product:
  • Consumer name:
  • Consumer address:
  • Date:
  • Signature (only if submitted on paper):